This program is designed for Executive and Leadership teams to help them quickly identity, prioritise and manage incoming email and speed up email response and turnaround times for outgoing messages.  It provides a framework of best practice etiquette and protocols that ensure a consistent approach to writing clear, concise, actionable email that get results.

Program Overview

Step 1: MASTERCLASS RECORDING (90 mins)

• Learn proven email protocols for writing effective subject lines, use of To/CC/BCC/Reply All protocols, how to structure email body for maximum impact and prompt responses
• Participants immediately apply practical ‘hands-on’ implementation on their computer

Step 2: IMPLEMENTATION AND COACHING

• 1-2 weeks of implementation ‘on the job’ to consolidate new practices with coaching as needed

Step 3: REVIEW & EVALUATION (60 mins – for in-house programs only)

• Review workshop to evaluate progress, troubleshoot issues and fine-tune settings

Support Materials

After completing this program you will receive a link to the Effective Email Etiquette & Protocols Resources page, which includes:

• A recording of the workshop
  Email protocol document
• Overview Handout
• The Timeless Solution article
• A page of Tip Sheets
• A page of Cheat Sheets
• Useful Outlook add-on apps
• Tutorial video

Training for your Team

If you are interested in running this masterclass in-house for your organisation, please click here to contact us.

Requirements

While the principles covered in this program apply regardless of the email software being used, we show examples and ‘how to’ steps using the various Outlook desktop versions (including Office 365).

Best outcomes are achieved by using a second screen such as a second monitor used with ‘extended view’; a separate laptop, smartphone or smartpad; or split screen view on a large screen.

Watch the workshop on one screen and immediately apply your learning on the other.

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These days, more and more communications are being sent via digital, written channels rather than as spoken or verbal conversations. Despite a plethora of other tools, the majority of these messages are being sent via email (circa 80%). The challenge is now to be able to write messages that:

• get attention
• engage interest and
• stimulate a timely response from the reader . . . in about 2 to 4 seconds!

I was asked to do this by my manager at first I thought what a waste of time, how wrong was I? No expectations. I think I have picked up some great skills. My greatest insights are, think before writing an email how am I going to lay this out. The impact for me is now having better skills for emails and I look forward to using these skills as I go. I feel more confidant with my emails. Many thanks.

I’m so much more aware now of how my emails were written and way too detailed/wordy and now trying to be to the point, get to the purpose! more direct, affirmative tone. all the reasons I joined the course and now I have seen a big improvement and an awareness of how others write emails.

Features of  Effective Email Etiquette

• Short, sharp 60 min workshops
• Bite-sized learning opportunities at your own pace
• Lots of ‘live’ interaction with chat, polls, Q&A, whiteboard, audio and video options to keep you engaged/involved available on Dr Email Q&A forum
• No need to leave your desk – minimising time off the job away from the desk
• Watch training on one screen and immediately implement your learnings on a second screen.

The weekly frequency is ‘just right’ for ensuring you have time to implement and consolidate your learnings in between workshops. And 1:1 coaching or the weekly Dr Email Q&A forum is available to support you.

1:1 Online Coaching Support

Additional support via screen sharing coaching to troubleshoot roadblocks and ensure you stay on track between each of the workshops.

Program Overview

Workshop 1 – INTRODUCTION

• The challenge of writing effective email
• Common frustrations
• Think first – is email best?
• What is your desired outcome
• The power of the subject line
• The etiquette of TO/CC/BCC

Workshop 2 – STRUCTURING EMAIL

• Greetings and sign offs
• The power of the Inverted Pyramid Structure
• When to use the Diamond Sequence
• Why you should write an email backwards

Workshop 3 – BUILDING RAPPORT

• Understand the hidden language of email
• Recognising and adapting to different communication styles
• How to ‘massage your message’ to create connection
• Using ‘Mirroring’ and ‘Backtracking’ techniques

Workshop 4 – RECOGNISING EMAIL TONE

• How to handle each new email only once
• Store WHAT you need, WHERE you need until WHEN you need it – free up headspace
• Set up and use the revolutionary Triage View of your inbox

Workshop 5 – FINE TUNING

• When to use ‘Active’ versus ‘Passive’ voice
• Writing concisely and streamlining your message
• Harness Delay Delivery to improve response rates
• Automate your follow up activities

FOLLOW UP

It is important to ensure you maximise your results from this program, so I recommend you attend the weekly Dr Email Q&A forum, as a group we can discuss:

• Review your progress so far
• Fine-tune your new skills
• Troubleshoot any blockages
• Share new learnings and perspectives with peers
• Preview options for next steps and more wins

Program Objectives & Outcomes

PROGRAM OBJECTIVES

• Use email only when appropriate
• Write subject lines that ‘cut through’ and get attention
• Structure messages to engage and stimulate interest
• Get your email tone ‘just right’
• Write concisely and deliver messages with timeliness
• Simplify keeping track of emails that need you to follow up

PROGRAM OUTCOMES

• Understand appropriate email etiquette when writing email
• Create greater clarity and comprehension in your email communications
• Use language and tone that builds rapport and creates agreement
• Speed up email response and turnaround time
• Enhance your reputation as a clear communicator

Who Should Attend

• EAs/PAs
• Admin & Support staff
• Senior executives
• Business owners
• Line managers
• Outlook users

Requirements While the principles covered in this program apply regardless of the email software being used, we show examples and ‘how to’ steps using the various Outlook desktop versions (including Office 365).

Best outcomes are achieved by using a second screen such as a second monitor used with ‘extended view’; a separate laptop, smartphone or smartpad; or split screen view on a large screen.

Watch the workshop on one screen and immediately apply your learning on the other.

Enquire about bringing this program in-house for your organisation

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