These days, more and more communications are being sent via digital, written channels rather than as spoken or verbal conversations. Despite a plethora of other tools, the majority of these messages are being sent via email (circa 80%). The challenge is now to be able to write messages that:

• get attention
• engage interest and
• stimulate a timely response from the reader . . . in about 2 to 4 seconds!

I was asked to do this by my manager at first I thought what a waste of time, how wrong was I? No expectations. I think I have picked up some great skills. My greatest insights are, think before writing an email how am I going to lay this out. The impact for me is now having better skills for emails and I look forward to using these skills as I go. I feel more confidant with my emails. Many thanks.

I’m so much more aware now of how my emails were written and way too detailed/wordy and now trying to be to the point, get to the purpose! more direct, affirmative tone. all the reasons I joined the course and now I have seen a big improvement and an awareness of how others write emails.

Features of  Effective Email Etiquette

• Short, sharp 60 min workshops
• Bite-sized learning opportunities at your own pace
• Lots of ‘live’ interaction with chat, polls, Q&A, whiteboard, audio and video options to keep you engaged/involved available on Dr Email Q&A forum
• No need to leave your desk – minimising time off the job away from the desk
• Watch training on one screen and immediately implement your learnings on a second screen.

The weekly frequency is ‘just right’ for ensuring you have time to implement and consolidate your learnings in between workshops. And 1:1 coaching or the weekly Dr Email Q&A forum is available to support you.

1:1 Online Coaching Support

Additional support via screen sharing coaching to troubleshoot roadblocks and ensure you stay on track between each of the workshops.

Program Overview

Workshop 1 – INTRODUCTION

• The challenge of writing effective email
• Common frustrations
• Think first – is email best?
• What is your desired outcome
• The power of the subject line
• The etiquette of TO/CC/BCC

Workshop 2 – STRUCTURING EMAIL

• Greetings and sign offs
• The power of the Inverted Pyramid Structure
• When to use the Diamond Sequence
• Why you should write an email backwards

Workshop 3 – BUILDING RAPPORT

• Understand the hidden language of email
• Recognising and adapting to different communication styles
• How to ‘massage your message’ to create connection
• Using ‘Mirroring’ and ‘Backtracking’ techniques

Workshop 4 – RECOGNISING EMAIL TONE

• How to handle each new email only once
• Store WHAT you need, WHERE you need until WHEN you need it – free up headspace
• Set up and use the revolutionary Triage View of your inbox

Workshop 5 – FINE TUNING

• When to use ‘Active’ versus ‘Passive’ voice
• Writing concisely and streamlining your message
• Harness Delay Delivery to improve response rates
• Automate your follow up activities

FOLLOW UP

It is important to ensure you maximise your results from this program, so I recommend you attend the weekly Dr Email Q&A forum, as a group we can discuss:

• Review your progress so far
• Fine-tune your new skills
• Troubleshoot any blockages
• Share new learnings and perspectives with peers
• Preview options for next steps and more wins

Program Objectives & Outcomes

PROGRAM OBJECTIVES

• Use email only when appropriate
• Write subject lines that ‘cut through’ and get attention
• Structure messages to engage and stimulate interest
• Get your email tone ‘just right’
• Write concisely and deliver messages with timeliness
• Simplify keeping track of emails that need you to follow up

PROGRAM OUTCOMES

• Understand appropriate email etiquette when writing email
• Create greater clarity and comprehension in your email communications
• Use language and tone that builds rapport and creates agreement
• Speed up email response and turnaround time
• Enhance your reputation as a clear communicator

Who Should Attend

• EAs/PAs
• Admin & Support staff
• Senior executives
• Business owners
• Line managers
• Outlook users

Requirements While the principles covered in this program apply regardless of the email software being used, we show examples and ‘how to’ steps using the various Outlook desktop versions (including Office 365).

Best outcomes are achieved by using a second screen such as a second monitor used with ‘extended view’; a separate laptop, smartphone or smartpad; or split screen view on a large screen.

Watch the workshop on one screen and immediately apply your learning on the other.

Enquire about bringing this program in-house for your organisation

The post Effective Email Etiquette On Demand Online Program first appeared on .

Here’s how the program works

Step 1: “Kick Off”

Book in a short, sharp coaching session online with Email Expert Steuart Snooks. This is designed to assess your current situation, identify some quick wins and provide momentum to make the changes that will ‘revolutionise your inbox’.

Step 2: Work through the various workshop recordings, video tutorials and resources at your own pace

Watch the program content at times of day that best suit your work schedule and lifestyle.

Step 3: Unlimited Coaching Support

Reach out as often as needed for expert help to answer your questions, troubleshoot any issues and fine-tune your setup using the options below:

• Screenshot coaching – email a screenshot of your inbox with any questions. We’ll work on an answer while you’re sleeping!
• ‘Live’ 1:1 coaching – book a time with Steuart for help with implementing what you’ve learnt. It’s amazing how screen sharing will allow him to answer questions you wouldn’t think to ask, quickly diagnose and resolve issues your don’t realise you have and generally help to fine-tune your settings and practices.
• Register for the free monthly Dr Email Q&A Forum for additional and ongoing support. See and hear how others are progressing on the same journey as you.

Here’s how it feels to have an empty inbox

The following description was written my Michael Linenberger in his book ‘Total Workday Control’.

I am about to describe an action whose benefits are almost magical. I say magical because whenever I do it, I cannot really explain why it works so well, but it always leaves me in awe. This magical thing is emptying my inbox.

Even today, every time I do it, I am left feeling amazed.

• Amazed at what a difference it makes.
• Amazed at the refreshed feeling I experience each time
• Amazed at the reduction in inbox stress
• Amazed at my resulting eagerness to move forward with my work (and even to get new email.)

All that joy really does not make sense. Yet a remarkable change occurs as soon as I empty the inbox – all the tension and uncertainty associated with the email I’ve been getting all day instantly disappears. All the tension and uncertainty associated with email I’ve been getting all day instantly disappears. Questions like;

• have I read it all?
• did I forget to reply to anyone?
• is there a time bomb in here?
• am I leaving something undone?

All these are gone when I see an empty or near empty inbox. It is such a refreshing feeling to know there is nothing lurking in there. Emptying the inbox make a very clear, almost a symbolic statement: I am done with email, and I can move on to my real work.

Here’s what tangible results you can expect from the program

A summary of results achieved by this program between 21 May 2021 and 21 May 2024 shows the following.

• Time saved per day                          68 mins
• Time saved per week                       5.67 hours
• Time saved per year                         36 days
• Salary saving per year                      $12,578.58
• Return on investment (ROI)          21:1 at $595 +GST
• Freed up headspace                        15-20%

Here’s what the most recent graduates report about their experience of the program

“The impact this course has had on my mental health is truly amazing. I can leave work at work and not keep the mental load open. I greatly appreciate everything I have learnt. Thank you.”
– Kumari Casey |  Executive Office Coordinator | Metro North Health

“I decided to join the training program because I was struggling to manage my boss’s inbox, which had become overwhelming. I found it difficult to prioritise important emails and ensure nothing urgent was missed. After attending several lunchtime sessions with Steuart, who is incredibly knowledgeable, I knew this training would be beneficial. My expectations were not just met; they were exceeded. The most valuable lesson I learned was how to set up and use the triage view for managing emails. This method has not only saved me time but also made the inbox appear much less daunting. After completing the training, I feel empowered with new skills and tools that I can apply to my work. I am now more confident in managing the inbox and will work closely with my boss to streamline her email workflow, ultimately saving her time. Thank you for this transformative experience!”
– Sabine Sabek | EA | Medicins san Frontieres Australia

“This has made a huge impact on my daily work, met expectations and more. Next step to work with my CEO and also recommend to HR for further training to staff.”
– Riitta Palasrinne | Executive Coordinator | Australian Council for International Development

Here’s how it feels to have an empty inbox

The following excerpt from ‘Total Workday Control’ by Michael Linenberger sums it up The Bliss of an Empty Inbox so well . . .

“I am about to describe an action, the benefits of which are almost magical. I say magical because, whenever I do it, I cannot really explain why it works so well, but it always leaves me in awe. This magical thing is emptying my Outlook Inbox.”

I am about to describe an action whose benefits are almost magical. I say magical because whenever I do it, I cannot really explain why it works so well, but it always leaves me in awe. This magical thing is emptying my inbox.

Even today, every time I do it, I am left feeling amazed.

• Amazed at what a difference it makes.
• Amazed at the refreshed feeling I experience each time
• Amazed at the reduction in inbox stress
• Amazed at my resulting eagerness to move forward with my work (and even to get new email.)

All that joy really does not make sense. Yet a remarkable change occurs as soon as I empty the inbox – all the tension and uncertainty associated with the email I’ve been getting all day instantly disappears. All the tension and uncertainty associated with email I’ve been getting all day instantly disappears. Questions like;

• have I read it all?
• did I forget to reply to anyone?
• is there a time bomb in here?
• am I leaving something undone?

All these are gone when I see an empty or near empty inbox. It is such a refreshing feeling to know there is nothing lurking in there. Emptying the inbox make a very clear, almost a symbolic statement: I am done with email, and I can move on to my real work.

Register today and make the change!  You won’t believe how amazed, organised and relaxed you will be, just starting here.

Does the idea of emptying your inbox make sense to you now?

Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac.

Enquire about bringing this program in-house for your organisation

The post Triage Your Inbox – On Demand Coaching Program first appeared on .

There are three key strategies needed to get control of email;

• WHEN – you must get control of when you give your attention to this aspect of your work
• WHAT – you need a consistent and effective method or system for processing email
• WHERE – you want to be able to file and retrieve email easily and quickly

This program looks at a whole new approach to managing your email that shifts your working focus from being inbox-based, interruption-driven and reactive to one that is calendar-based, plan-driven and proactive. You’ll learn how to manage email in a structured, rather than unstructured, way; how to address email with full rather than partial attention; how to single-task rather than multi-task; how to be proactive rather than reactive to email.

Here’s an overview of the content covered in each workshop:

Triage Your Inbox

Triage Your Inbox is now a separate program to the rest of Revolutionise Your Inbox.

The Triage program unpacks a game changing new way to process your inbox that allows you to check each email only once. You’ll set up a new way of viewing your inbox that allows you to capture the results of your thinking and decision-making in a way that stores WHAT you need, WHERE you need it until WHEN you need it.

The WHAT Strategy (Step 1)

• Only look at email once – The Zeigarnik Effect
• Don’t check email: process it
• How do you currently manage your email?
• The timeless solution for managing workload – 3 steps to manage your workload
• The 4D Method (in 2 steps)
• Step 1: 4D Triage
• Set up and practice the Triage View of your inbox
• Create order out chaos in your inbox

What you learn will allow you to easily manage your workload without having to re-prioritise and re-read email time and time again or rely on your memory to keep track of everything. This will clear up 15-20% of your headspace and free up 32 minutes a day (ie: more than 15 days per year) for higher level thinking, tasks, activities and projects.

For full details and to register for Triage Your Inbox, please click here.

Email & Calendar Integration

This workshop shows the master skill that allows you to shift from an inbox-based, interruption-driven and reactive working style to one that is calendar-based, plan-driven and proactive. You’ll learn how to convert email tasks into the calendar and integrate them with the rest of your workload and rely on the calendar as your master tool for managing your workload, timeframes and commitments (not your memory).

The WHAT Strategy (Step 2)

• The 4D Method (continued)
• Step 2: 4D Planning
• How to convert email tasks into the calendar
• Advanced features for managing your workload in the Calendar
• How to complete tasks in the calendar, including sending reply emails
• Recognise the D-Box concept and how it allows you to safely delete far more email than you’d think
• Best frequency for Triaging versus Planning

You’ll discover why you’re 81% more likely to complete your tasks when they are in the calendar and how to leverage the various powerful calendar functions to better and more easily manage your workload. This change will leave you feeling much more organised and in control and experiencing less stress and frustration.

File & Folder Management

This workshop covers the WHERE strategy and shows how to set up an email folder structure that allows you to quickly file and retrieve email. These days most email users have either developed a complex structure of email folders and sub folders (and sub, sub folders) that has been increasingly laborious to manage or they’ve given up on that and now leave everything in the inbox. In this workshop, you’ll learn how to combine the best of both worlds so that you’re able to automate your filing and harness the power of Outlook’s Advanced Find to retrieve email again quickly when you need it. It’s like ‘google’ for your email.

The WHERE Strategy

• A quick way to reduce mailbox size
• The principle of separating complete from incomplete
• 4 ways to simplify your email folder structure
• The benefits of using a single email folder for everything
• How to use Outlook colours and categories instead of folders
• Ways to harness the hidden power of Outlook’s Advanced Find (ie: Search)

What you learn at this workshop will radically simplify and speed up the way you file and find email, saving you 23 minutes per day (that’s 11 days per year), and reducing the frustration and angst you’ve so often experienced in the past when trying to find an old email.

Attention & Focus Management

Now that you have a better process for managing incoming email and the workload it delivers, let’s have a look at getting control of your focus and attentions so you can leverage these new skills and practices.

The WHEN Strategy

• Have a structured approach (proactive vs reactive)
• The way you start your day matters – set up your calendar as your default view
• Overcoming the first hurdle of the day – schedule time for email
• Review of various models of frequency for checking your inbox
• Turn off all email alerts to minimise interruptions
• Work offline options so you can stay focused even when working in the inbox
• Manage and clarify expectations about email responsiveness when working with others

What you learn will help to reduce email interruptions, distractions and multi-tasking, massively improve your focus and productivity and save you at least 19 minutes per day (ie: more than 9 days per year).

Automation & Leverage 

This final workshop shows you 7 ways to automate and leverage the new skills you’ve gained over past weeks.

7 ways to speed up email replies and processing

• The productivity bottleneck is your typing speed
• Recognise the connection between the 4D decisions and the four actions you need to take
• How to harness the untapped potential of your Drafts folder
• Ways to set up macros and action steps for quick actions with minimum time and effort
• How to insert frequently typed words and blocks of text with just a few keystrokes (or even less)
• A brilliant method for adding bulk or repetitive text without breaking your typing flow

You’ll learn how to harness the hidden power of Outlook to systematise and automate many of the repetitive and time-consuming typing and actions you perform every day. You’ll set up numerous rules, templates, drafts, Quick Steps, Quick Parts and auto-correct options that will make you feel like you’ve got your own ‘personal assistant’ doing some of the work for you!

Review & Coaching Session

This final workshop is critically important for ensuring you maximise your results from this program.

In this Q&A style interactive workshop we will;

• Review your progress
• Share your successes and breakthroughs
• Fine-tune your new email and workload management practices
• Troubleshoot any obstacles you may have had in implementing your new learnings
• Collect your feedback and observations
• Preview options for future next steps

Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac).

Enquire about bringing this program in-house for your organisation

The post Revolutionise Your Inbox On Demand Program first appeared on .

There are three key strategies needed to get control of email;

• WHEN – you must get control of when you give your attention to this aspect of your work
• WHAT – you need a consistent and effective method or system for processing email
• WHERE – you want to be able to file and retrieve email easily and quickly

This program looks at a whole new approach to managing your email that shifts your working focus from being inbox-based, interruption-driven and reactive to one that is calendar-based, plan-driven and proactive. You’ll learn how to manage email in a structured, rather than unstructured, way; how to address email with full rather than partial attention; how to single-task rather than multi-task; how to be proactive rather than reactive to email.

The first step to this program is to complete Triage Your Inbox, which is now a separate program to the rest of Revolutionise Your Inbox.

All other workshops (including a free Review and Coaching Session) are listed below:

• Email & Calendar Integration
• File & Folder Management
• Attention & Focus Management
• Automation & Leverage

All workshops can be purchased separately, or as a package for a special price.  For all options, please click here.

Here’s an overview of the content covered in this workshop:

Email & Calendar Integration

This workshop shows the master skill that allows you to shift from an inbox-based, interruption-driven and reactive working style to one that is calendar-based, plan-driven and proactive. You’ll learn how to convert email tasks into the calendar and integrate them with the rest of your workload and rely on the calendar as your master tool for managing your workload, timeframes and commitments (not your memory).

The WHAT Strategy (Step 2)

• The 4D Method (continued)
• Step 2: 4D Planning
• How to convert email tasks into the calendar
• Advanced features for managing your workload in the Calendar
• How to complete tasks in the calendar, including sending reply emails
• Recognise the D-Box concept and how it allows you to safely delete far more email than you’d think
• Best frequency for Triaging versus Planning

You’ll discover why you’re 81% more likely to complete your tasks when they are in the calendar and how to leverage the various powerful calendar functions to better and more easily manage your workload. This change will leave you feeling much more organised and in control and experiencing less stress and frustration.

Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac).

Enquire about bringing this program in-house for your organisation

Individual workshops are available upon request – contact us for details.

The post RYI Email and Calendar Integration – On Demand Program first appeared on .

There are three key strategies needed to get control of email;

• WHEN – you must get control of when you give your attention to this aspect of your work
• WHAT – you need a consistent and effective method or system for processing email
• WHERE – you want to be able to file and retrieve email easily and quickly

This program looks at a whole new approach to managing your email that shifts your working focus from being inbox-based, interruption-driven and reactive to one that is calendar-based, plan-driven and proactive. You’ll learn how to manage email in a structured, rather than unstructured, way; how to address email with full rather than partial attention; how to single-task rather than multi-task; how to be proactive rather than reactive to email.

The first step to this program is to complete Triage Your Inbox, which is now a separate program to the rest of Revolutionise Your Inbox.

All other workshops (including a free Review and Coaching Session) are listed below:

• Email & Calendar Integration
• File & Folder Management
• Attention & Focus Management
• Automation & Leverage

All workshops can be purchased separately, or as a package for a special price.  For all options, please click here.

Here’s an overview of the content covered in this workshop:

File & Folder Management (90 mins)

This workshop covers the WHERE strategy and shows how to set up an email folder structure that allows you to quickly file and retrieve email. These days most email users have either developed a complex structure of email folders and sub folders (and sub, sub folders) that has been increasingly laborious to manage or they’ve given up on that and now leave everything in the inbox. In this workshop, you’ll learn how to combine the best of both worlds so that you’re able to automate your filing and harness the power of Outlook’s Advanced Find to retrieve email again quickly when you need it. It’s like ‘google’ for your email.

The WHERE Strategy

• A quick way to reduce mailbox size
• The principle of separating complete from incomplete
• 4 ways to simplify your email folder structure
• The benefits of using a single email folder for everything
• How to use Outlook colours and categories instead of folders
• Ways to harness the hidden power of Outlook’s Advanced Find (ie: Search)

What you learn at this workshop will radically simplify and speed up the way you file and find email, saving you 23 minutes per day (that’s 11 days per year), and reducing the frustration and angst you’ve so often experienced in the past when trying to find an old email.

Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac).

Enquire about bringing this program in-house for your organisation

Individual workshops are available upon request – contact us for details.

The post RYI File and Folder Management – On Demand Program first appeared on .

There are three key strategies needed to get control of email;

• WHEN – you must get control of when you give your attention to this aspect of your work
• WHAT – you need a consistent and effective method or system for processing email
• WHERE – you want to be able to file and retrieve email easily and quickly

This program looks at a whole new approach to managing your email that shifts your working focus from being inbox-based, interruption-driven and reactive to one that is calendar-based, plan-driven and proactive. You’ll learn how to manage email in a structured, rather than unstructured, way; how to address email with full rather than partial attention; how to single-task rather than multi-task; how to be proactive rather than reactive to email.

The first step to this program is to complete Triage Your Inbox, which is now a separate program to the rest of Revolutionise Your Inbox.

All other workshops (including a free Review and Coaching Session) are listed below:

• Email & Calendar Integration
• File & Folder Management
• Attention & Focus Management
• Automation & Leverage

All workshops can be purchased separately, or as a package for a special price.  For all options, please click here.

Here’s an overview of the content covered in this workshop:

Attention & Focus Management (90 mins)

Now that you have a better process for managing incoming email and the workload it delivers, let’s have a look at getting control of your focus and attentions so you can leverage these new skills and practices.

The WHEN Strategy

• Have a structured approach (proactive vs reactive)
• The way you start your day matters – set up your calendar as your default view
• Overcoming the first hurdle of the day – schedule time for email
• Review of various models of frequency for checking your inbox
• Turn off all email alerts to minimise interruptions
• Work offline options so you can stay focused even when working in the inbox
• Manage and clarify expectations about email responsiveness when working with others

What you learn will help to reduce email interruptions, distractions and multi-tasking, massively improve your focus and productivity and save you at least 19 minutes per day (ie: more than 9 days per year).

Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac).

Enquire about bringing this program in-house for your organisation

Individual workshops are available upon request – contact us for details.

The post RYI Attention and Focus Management – On Demand Program first appeared on .

There are three key strategies needed to get control of email;

• WHEN – you must get control of when you give your attention to this aspect of your work
• WHAT – you need a consistent and effective method or system for processing email
• WHERE – you want to be able to file and retrieve email easily and quickly

This program looks at a whole new approach to managing your email that shifts your working focus from being inbox-based, interruption-driven and reactive to one that is calendar-based, plan-driven and proactive. You’ll learn how to manage email in a structured, rather than unstructured, way; how to address email with full rather than partial attention; how to single-task rather than multi-task; how to be proactive rather than reactive to email.

The first step to this program is to complete Triage Your Inbox, which is now a separate program to the rest of Revolutionise Your Inbox.

All other workshops (including a free Review and Coaching Session) are listed below:

• Email & Calendar Integration
• File & Folder Management
• Attention & Focus Management
• Automation & Leverage

All workshops can be purchased separately, or as a package for a special price.  For all options, please click here.

Here’s an overview of the content covered in this workshop:

Automation & Leverage (90 mins)

This final workshop shows you 7 ways to automate and leverage the new skills you’ve gained over past weeks.

7 ways to speed up email replies and processing

• The productivity bottleneck is your typing speed
• Recognise the connection between the 4D decisions and the four actions you need to take
• How to harness the untapped potential of your Drafts folder
• Ways to set up macros and action steps for quick actions with minimum time and effort
• How to insert frequently typed words and blocks of text with just a few keystrokes (or even less)
• A brilliant method for adding bulk or repetitive text without breaking your typing flow

You’ll learn how to harness the hidden power of Outlook to systematise and automate many of the repetitive and time-consuming typing and actions you perform every day. You’ll set up numerous rules, templates, drafts, Quick Steps, Quick Parts and auto-correct options that will make you feel like you’ve got your own ‘personal assistant’ doing some of the work for you!

Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac).

Enquire about bringing this program in-house for your organisation

Individual workshops are available upon request – contact us for details.

The post RYI Automation and Leverage – On Demand Program first appeared on .

This program is designed for Executive and Leadership teams to help them quickly identity, prioritise and manage incoming email and speed up email response and turnaround times for outgoing messages.  It provides a framework of best practice etiquette and protocols that ensure a consistent approach to writing clear, concise, actionable email that get results.

Program Overview

Step 1: MASTERCLASS RECORDING (90 mins)

• Learn proven email protocols for writing effective subject lines, use of To/CC/BCC/Reply All protocols, how to structure email body for maximum impact and prompt responses
• Participants immediately apply practical ‘hands-on’ implementation on their computer

Step 2: IMPLEMENTATION AND COACHING

• 1-2 weeks of implementation ‘on the job’ to consolidate new practices with coaching as needed

Step 3: REVIEW & EVALUATION (60 mins – for in-house programs only)

• Review workshop to evaluate progress, troubleshoot issues and fine-tune settings

Support Materials

After completing this program you will receive a link to the Effective Email Etiquette & Protocols Resources page, which includes:

• A recording of the workshop
  Email protocol document
• Overview Handout
• The Timeless Solution article
• A page of Tip Sheets
• A page of Cheat Sheets
• Useful Outlook add-on apps
• Tutorial video

Training for your Team

If you are interested in running this masterclass in-house for your organisation, please click here to contact us.

Requirements

While the principles covered in this program apply regardless of the email software being used, we show examples and ‘how to’ steps using the various Outlook desktop versions (including Office 365).

Best outcomes are achieved by using a second screen such as a second monitor used with ‘extended view’; a separate laptop, smartphone or smartpad; or split screen view on a large screen.

Watch the workshop on one screen and immediately apply your learning on the other.

The post Effective Email Etiquette & Protocols On Demand Masterclass first appeared on .

So, a real bottleneck to productivity is typing or processing speed.

This presentation will show you how to make greater use of your current email software to speed up the typical email and related activities that admin and support staff perform every day.

There are a surprising number of functions you don’t yet know about that your email software will automate and leverage for the many repetitive actions and activities you perform on a daily basis . . .  you just haven’t learnt about them yet!

The post 7 Ways to Speed Up Email Replies & Processing first appeared on .

The post 9 Automation Tools to Streamline Your Workflow first appeared on .