This program comes in different formats to suit your needs
Effective Email Etiquette was formerly known as “The Science of Writing Effective Email”
These days, more and more communications are being sent via digital, written channels rather than as spoken or verbal conversations.
Despite a plethora of other tools, the majority of these messages are being sent via email (circa 80%).
The challenge is now to be able to write messages that:
- get attention
- engage interest and
- stimulate a timely response from the reader
. . . in about 2 to 4 seconds!
On Demand
Program
(and Full 6 Week Program)
$995 AUD (+ GST if in Australia)
Featuring:
- Short, sharp 60 min workshops
- Bite-sized learning opportunities each week
- Lots of ‘live’ interaction with chat, polls, Q&A, whiteboard, audio and video options to keep you engaged/involved
- No need to leave your desk – minimising time off the job away from the desk
- Watch training on one screen and immediately implement your learnings on a second screen.
The weekly frequency is ‘just right’ for ensuring you have time to implement and consolidate your learnings in between workshops.
1:1 Online Coaching Support
Additional support via screen sharing coaching to troubleshoot roadblocks and ensure you stay on track between each of the workshops.
Program Overview
Week 1 – INTRODUCTION
- The challenge of writing effective email
- Common frustrations
- Think first – is email best?
- What is your desired outcome
- The power of the subject line
- The etiquette of TO/CC/BCC
Week 2 – STRUCTURING EMAIL
- Greetings and sign offs
- The power of the Inverted Pyramid Structure
- When to use the Diamond Sequence
- Why you should write an email backwards
Week 3 – BUILDING RAPPORT
- Understand the hidden language of email
- Recognising and adapting to different communication styles
- How to ‘massage your message’ to create connection
- Using ‘Mirroring’ and ‘Backtracking’ techniques
Week 4 – RECOGNISING EMAIL TONE
- How to handle each new email only once
- Store WHAT you need, WHERE you need until WHEN you need it – free up headspace
- Set up and use the revolutionary Triage View of your inbox
Week 5 – FINE TUNING
- When to use ‘Active’ versus ‘Passive’ voice
- Writing concisely and streamlining your message
- Harness Delay Delivery to improve response rates
- Automate your follow up activities
Week 6 – Q&A REVIEW SESSION
- Review your progress so far
- Fine-tune your new skills
- Troubleshoot any blockages
- Share new learnings and perspectives with peers
- Preview options for next steps and more wins
Fast Track Half Day Masterclass
(and Fast Track 3 Week Program)
$595 AUD (+ GST if in Australia)
Featuring:
- 1 x 3 hour online Masterclass
- Lots of ‘live’ interaction with chat, polls, Q&A, whiteboard, audio and video options to keep you engaged/involved
- No need to leave your desk – minimising time off the job away from the desk
- Watch training on one screen and immediately implement your learnings on a second screen.
1:1 Online Coaching Support
Additional support via screen sharing coaching to troubleshoot roadblocks and ensure you stay on track between each of the workshops.
Program Overview
INTRODUCTION
- The challenge of writing effective email
- Common frustrations
- Think first – is email best?
STRUCTURING EMAIL
- What is your desired outcome
- The power of the subject line
- The etiquette of TO/CC/BCC
- Greetings and sign offs
- The power of the Inverted Pyramid Structure
- When to use the Diamond Sequence
- Why you should write an email backwards
BUILDING RAPPORT
- Using ‘Mirroring’ and ‘Backtracking’ techniques
- Identify the 4 tones of an email and how to respond
- Use invitational phrases to create agreement
- Manage conflict with The Agreement Framework
- Building trust and avoiding incongruent language
Q&A REVIEW SESSION
- Review your progress so far
- Share new learnings and perspectives with peers
- Troubleshoot any blockages
- Fine-tune your new skills
- Preview options for next steps and further progress
PROGRAM OUTCOMES
- Understand appropriate email etiquette when writing email
- Create greater clarity and comprehension in your email communications
- Use language and tone that builds rapport and creates agreement
- Speed up email response and turnaround time
- Enhance your reputation as a clear communicator
Who Should Attend
- EAs/PAs
- Admin & Support staff
- Senior executives
- Business owners
- Line managers
- Outlook users
Requirements: Outlook*, second screen (phone, smartpad, monitor), internet connection (headphones and microphone if possible).
*While the principles covered in this program apply regardless of the software being used, this program shows examples and ‘how to’ steps that apply only for various Outlook versions used on a PC not Mac).
Payment options: Pay as you go for each webinar in the series, Pay for whole program in full
Enquire about bringing this program in-house for your organisation
Individual workshops are available upon request – contact us for details.